Terms & Conditions

1. Introduction

Welcome to www.martovaria.com ("the Website"), operated by Martovaria Cookware Pty Ltd ("Martovaria", "we", "us", or "our").
These Terms & Conditions ("Terms") govern your use of our website, products, and services.
By accessing or purchasing from our website, you agree to be bound by these Terms.
If you do not agree, please do not use our services.
Our cookware is designed for hardworking Australians, home chefs, and DIY enthusiasts who value reliable tools — and we believe that your experience with our company should be just as dependable.

2. Eligibility

To purchase from our website, you must be at least 18 years old and capable of entering into legally binding contracts.
By placing an order, you confirm that you meet these criteria.

3. Orders and Acceptance

All orders are subject to acceptance and availability.
Once an order is placed, you will receive an email confirming the details of your purchase.
This confirmation does not constitute acceptance of your order; the contract between you and Martovaria is formed once we dispatch the products to your delivery address.
We reserve the right to refuse or cancel orders at our sole discretion, including but not limited to situations involving pricing errors, stock shortages, or suspected fraudulent activity.

4. Pricing and Payment

All prices displayed on the Website are in Australian Dollars (AUD) and inclusive of applicable taxes unless stated otherwise.
We reserve the right to change prices at any time without prior notice.
Payments must be made at the time of order placement.
We accept various secure payment methods provided at checkout.
Martovaria does not store or process your payment details directly — this is handled by trusted third-party payment processors who comply with strict data protection regulations.

5. Delivery

We strive to process and dispatch orders promptly.
Delivery times vary depending on your location and selected shipping method.
While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control.
Risk of loss or damage to the products passes to you upon delivery.
Please inspect your order immediately upon receipt and contact us if there are any issues.

6. Returns and Refunds

We stand by the quality of our cookware.
If you are not satisfied with your purchase, you may return it in accordance with our Returns & Refund Policy, which forms part of these Terms.
Returned products must be unused and in original packaging unless otherwise agreed.
Faulty or damaged goods are covered by Australian Consumer Law, and customers are entitled to a replacement, repair, or refund where applicable.

7. Product Use and Safety

Martovaria cookware is designed for domestic and light professional use.
Please follow all care and safety instructions provided with each product.
We are not liable for any damage, injury, or loss arising from improper use, lack of maintenance, or unauthorised modifications to the products.

8. Intellectual Property

All content on the Website, including text, graphics, logos, images, and product designs, is the property of Martovaria or its content suppliers.
This content is protected by Australian and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, or exploit any content without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Martovaria disclaims all warranties, express or implied, including fitness for a particular purpose.
We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
However, nothing in these Terms limits any rights you may have under Australian Consumer Law or other applicable regulations.

10. Privacy

Your privacy is important to us.
Our collection and use of personal data are governed by our Privacy Policy, which you should review to understand how we handle your information.

11. Changes to Terms

We may update these Terms from time to time to reflect changes in our business practices or legal obligations.
Updated Terms will be posted on the Website, and continued use of our services constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Any disputes arising from or related to these Terms shall be resolved in the courts of New South Wales.

13. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us at:
Martovaria Cookware Pty Ltd
57 Collie Street, Albany, WA 6330, Australia
Phone: +61 8 9841 7632
Email: support@martovaria.com